Dr. Amr Awadallah at AI4 in conversation with Stanley Toh of Broadcom

This session will be a live, engaging conversation between Stanley Toh, Head of Enterprise End-users Services & Experience within the Global Technology Organization at Broadcom, and Amr Awadallah, Co-founder and CEO of Vectara. They will explore the transformative impact of Conversational AI on the customer support and experience landscape. The discussion delves into how conversational AI is redefining the way businesses engage with customers, offering personalized, efficient, and scalable solutions. Amr and Stanley will explore the critical role of Retrieval-Augmented Generation (RAG) and Hallucination detection which enhances the chatbot’s ability to provide accurate and contextually relevant responses. The conversation will emphasize how this cutting-edge AI technology is not only reshaping customer support but also setting the stage for more dynamic, intelligent, and human-like interactions between companies and their customers. Join us for an in-depth discussion on conversational AI in action.

Play video