Vectara
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Accurate answers. Fewer live-agent handoffs.

Vectara’s Customer Support Managed Agent unifies technical documentation across sources with grounded retrieval and entitlement-aware access controls, delivering accurate, hallucination-free answers with citations.

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Customer Support AgentManaged agent

I prepared some step-by-step instructions on how to fix this. Would you like to try them or chat with support?

7:48 PM

  • Chat with support
  • Step by step instructions

Support costs stay high when deflection stays low.

Legacy chatbot and search vendors deliver inaccurate responses that fail user expectations, and live-agent handoffs add cost. The data is complex too: millions of technical documents across dozens of disparate sources.

  • Grounded answers

    Grounded retrieval across your documentation delivers accurate, hallucination-free answers, with citations for transparency.

  • Entitlement-aware access

    Access controls are built into retrieval, so documentation is unified across sources without losing control of who sees what.

  • Routine tasks, automated

    The agent also executes tasks such as account management and IT requests. Only edge cases are escalated to humans.

Deflection rate, in one customer’s experience, as costly live-agent handoffs dropped

Before33%
With Vectara95%

Only edge cases reach a live agent

One agent across all your technical sources.

Millions of documents from dozens of sources, unified behind a single support experience.

  • ATE test logs
  • Jira tickets
  • Wafer test data
  • Customer RMA reports
  • FA lab reports
  • Engineering logs
  • Errata bulletins
  • Design manuals

Measurable results, reported by a Top 10 global technology company.

  • 85%

    Containment rate for support chats

  • 3:1

    3 legacy vendors replaced by 1 solution

  • 1M+

    Users served

See it on your own support data.

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