Broadcom
Broadcom partnered with Vectara to modernize customer engagement, unify AI-powered search and conversational experiences, and establish a scalable enterprise-wide agentic AI platform across cloud and on-premise environments.
Broadcom needed to modernize and unify customer support and search experiences across a rapidly expanding portfolio of products, documentation, and engagement channels. Existing keyword-based search and legacy chatbot experiences created friction for some customers, limited self-service success, and increased reliance on live support agents.
Broadcom successfully consolidated its AI tooling and standardized on Vectara as its enterprise Agentic AI platform. This eliminated Agent sprawl, enabled consistent security and governance controls across environments, and shortened time to production for the highly accurate agents required by the business.
With Vectara, Broadcom was able to:
Achieve a reported 3x containment rate improvement- Faster debug cycle time and greater than 30% workflow acceleration
- Drive up to 45% deflection in internal support and deliver 50% faster internal knowledge retrieval
- Keep hallucination rates below 1% using Vectara's hallucination detection and correction
- Run Vectara airgapped and integrated with VMware VKS and Tanzu
